Returns & Exchanges
At Shokz, we stand behind our open-ear technology and offer a 30-day money-back guarantee for all orders placed on our official website. If you are not completely satisfied with your purchase for any reason, you can return your items for a full refund within 30 days of the delivery date.
Initiate Your Request
Visit our online return portal and enter your order number and email address to begin the return or exchange process.
Print Shipping Label
Once your request is authorized, we will provide a prepaid shipping label via email to ensure your electronics are safely tracked during transit.
Package Your Device
Place the Shokz headphones and all original accessories back into the original packaging to prevent damage and ensure a full refund.
Receive Your Refund
After our warehouse team inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing